Privacy Policy
Last updated: January 1, 2025
SmartCartLock Inc. ("SmartCartLock," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our kiosks, or interact with us.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or request demos on our website
- Register for operational dashboard access
- Communicate with our sales or support team via email or phone
Information Collected Automatically
When you visit our website or interact with our kiosk networks, we automatically collect certain operational diagnostics, including browser type, operating system, pages visited, and anonymized session durations.
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and fulfill demo requests
- Improve our hardware kiosks and web application performance
- Log anonymous cart return statistics to show grocery managers real-time fleet analytics
- Comply with regulatory audits and legal requirements
3. Data Security & Shopper Privacy
Our patented technology is designed with strict **Privacy by Design** principles. For retail shoppers using our kiosks:
- shopper identification records (such as SMS telephone entries or credit card tokens) are securely encrypted and handled by PCI-compliant third-party cloud architectures.
- No personal tracking metrics or transaction profiles are stored locally on individual cart devices or store networks.
- Our services comply with all major consumer protection acts including California's CCPA and Europe's GDPR.
4. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@smartcartlock.com.